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Cafe Shift Leader

Retail
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Milwaukee, Madison, Chicago
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Full-Time & Part-Time
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Non-Exempt

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Specific Responsibilities
  • Deliver café’s positive financial results in accordance to budget.
  • Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
  • Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
  • Delegate specific responsibilities using Café Functional Architecture Model.
  • Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
  • Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
  • Perform other duties or projects as assigned.
Education & Qualifications

College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or supervisory role.

Requirements
  • Proficient skill level for POS and computer programs.
  • Knowledge of basic mathematics for business usage.
  • Availability and flexibility for a schedule that includes evenings, weekends and holidays.
  • Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
  • Ability to see, read and write in English.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the co-worker.